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Compensation Quick Claim Evaluation


Compensation of Euro 250 - 400 - 600 depending on travel distance and time.
 n  Home  

 n  Delayed

  
n  Cancelled

  
n  Denied Boarding

  
n  Downgraded

 n  Prior Rebooking or Cancellation

 n  Step by Step DIY Claim

 n  Claim Assistance No Cure No Pay

                                                         Quick Reference                                                                                                                                                                 EC Regulation No. 261/2004 establishing common rules on compensation and assistance to   passengers in the event of denied boarding and of cancellation or long delay of flights entitling       you to :

DELAY COMPENSATION  (as of 2009-11-19)   

#1.  Care consisting of reasonable meals and refreshments , 2 free telephone calls, fax or e-mails and     If necessary, hotel accomodation and transport between airport and place of accomodation

#2. Reimbursement of full ticket costs, for the part or parts of journey not made, and parts already       made if the flight is no longer serving any purpose in relation to original travel plan, when relevant return flight to the first point of departure.       

The air carrier must by own accord inform the passenger of the regulation in writing not later than 2 hours after the planned departure time                                                                        Compensation only if the cause of the delay not due to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.(to avoid the cancellation or delay)

1.  After 2 hours of delay and destination distance under 1500 km.

      After 3 hours delay            -               -           -    -

      After 5 hours delay            -               -           -     -

-------------------------------------------------------------------------------------------

 2.   After 3 hours of delay and destination distance 1500<> 3500km 

      After 3 hours delay            -               -           -    -

      After 5 hours delay            -              -            -     -

-------------------------------------------------------------------------------------------    3.   After 4 hours of delay and destination distance over  3500 Km 

      After 3 hours delay            -               -           -    -

      After 5 hours delay              -               -           -    -

 

#1 care and assistance

Compensation Euro 250

#2 reimbursement

-----------------------------------

 #1 care and assistance

Compensation Euro 400

#2 reimbursement

-----------------------------------#1 care and assistance

Compensation Euro 600

#2 reimbursement

 

 

CANCELLATION COMPENSATION  only if the cause of the cancellation is not due to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken (to avoid the cancellation or delay) unless informed of cancellation/rebooking at least two weeks before scheduled departure                  or                                                                                                                                                 between 2 weeks and 7 days before scheduled departure and offered re-routing, departing no more than 1h before scheduled departure and reaching final destination less than 4h after scheduled arrival or                                                                                                                                                less than 7 days before scheduled departure, and offered rerouting, departing no more than 1h before scheduled departure and reaching final destination less than 2h after scheduled arrival.                  Care and assistance to be offered not later than 2 hours after the planned departure time.

1.  Immediately if distance to destination is less than 1500 km.     Compensation 50% if alternative transport is used and arrives  not later than 2 hours after the original scheduled arrival time .     

2. Immediately if distance to destination is 1500<>3500 km.     Compensation 50% if alternative transport is used and arrives  not later than 3 hours after the original scheduled arrival time

 3. Immediately if distance to destination is more than 3500km.     Compensation 50% if alternative transport is used and arrives  not later than 4 hours after the original scheduled arrival time

 

Free choice #2 ,#3 or # 4   Compensation Euro 250   + #1 if needed.

Free choice #2 ,#3 or # 4   Compensation Euro 400   + #1 if needed. 

Free choice #2 ,#3 or # 4   Compensation Euro 600   + #1 if needed. 

#1.  Care consisting of reasonable meals and refreshments , 2 free telephone calls, fax or e-mails and     If necessary, hotel accomodation and transport between airport and place of accomodation

#2. Reimbursement of full ticket costs, for the part or parts of journey not made, and parts already       made if the flight is no longer serving any purpose in relation to original travel plan, when relevant return flight to the first point of departure.

#3. Re-routing, under comparable conditions, to final destination at earliest opportunity

#4. Re-routing, under comparable conditions, to final destination at later date at passenger's convenience, subject to availability

DENIED BOARDING  volunteers can surrender their reservation in exchange for favorable benefits of cash reward or vouchers from the airline + #2, #3 or #4 as decided by the claimant. #1 as needed. Unvoluntary denied boarding treated with same rules as cancellation.

DOWNGRADED   cabin class. Compensation 30 - 50 - 75% (of ticket price) relevant of distance to the scheduled destination. The air carrier can not demand extra payment for upgrading on their own accord.

Compensation payment due not later than 7 days after the event.

 

 

 

 

 

Disclaimer : Information on this page is not legaly binding and does not present the complete text of the EC regulation no. 261/2004. It is only intended as an aid  for claiming compensation from the operating air carrier. .

 


 

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